Are you listening?

Listening is an essential sales skill Ask what makes a good sales person and the unequivocal answer is “be a good listener”. Here’s the thing: Listening is just as important on-line as in person. When someone is looking for recommendations for services or products they prefer to ask people they trust rather  than rely on […]

Trust is built in your behaviour, not in your message.

Without trust there can be no relationships of any value. A young boy wanted to buy his parents a thank you gift for taking him to Disneyland. He spent the last of his pocket money on a salt and pepper pot with Mickey Mouse ears from the gift shop. As he ran back to give […]