“I can’t imagine anyone paying me that much!”

How do you know you’re worth it? I was helping someone to review their recently formed business. Given his talents and experience we decided that he could easily move away from a generic, low cost offering to a more specific high value one. We started talking about pricing and I introduced the idea of value […]

This is the wrong question …

“How do I find more customers?” Whenever I hear that, I want to jump up and down and shout: “That’s the wrong question!” There are two much, much better questions. 1. How do I RETAIN and sell more to my existing customers? and 2.  How do I know when customers find me? The reasons these […]

How to deal with procrastination

Procrastination is when you deliberately seek out distractions to avoid doing something. The thing you’re avoiding might not even be something you dislike but in the moment, something else looks more attractive. The reasons for procrastinating are many and varied. Procrastination is an impulse; it’s deciding to eat healthily and buying salad for lunch then […]

A one sided love affair

Are you having a one sided love affair with your business? I hear a lot of people saying they “love” their business – usually as an excuse for why they work 24/7. If your business gives you everything you need in return for your love you can stop reading now and go back to it. […]

Two important numbers for your business

1) HOW MUCH DOES IT COST TO GET A NEW CUSTOMER? 2 ) WHAT IS THE LIFETIME VALUE OF A CUSTOMER? A lot of small businesses look at the first number to help calculate what they spend on marketing, but without knowing the second number, it’s impossible to calculate if the first number is good […]